F.A.Q

LORAC offers a 30-day return policy for all products purchased directly from the LORAC website. Products must be returned in their original packaging and condition to receive a full refund. However, shipping and handling charges are non-refundable.

LORAC offers standard shipping and expedited shipping options for orders placed on their website. The standard shipping option typically takes 3-7 business days, while expedited shipping usually takes 1-3 business days. Shipping costs and delivery times may vary depending on the destination and the size of the order. We offer local pickup for our customers in the Permian Basin (Midland and Odessa).

LORAC Luxe Boutique currently only ships within the United States, including Hawaii, Alaska, and Puerto Rico. They do not offer international shipping at this time.

Yes, LORAC provides a tracking number for all orders placed on their website. Once your order has shipped, you will receive an email with your tracking number and a link to the carrier's website where you can track your package.

Yes, LORAC Luxe Boutique may offer pre-orders for select products that are not yet available for purchase. Pre-orders are typically available for a limited time and may require payment in advance. The estimated shipping date for pre-ordered items will be provided on the product page or at checkout.

Due to our limited quantities per unique style we can't guarantee an exchange. However, what we will do is issue you store credit, and if the right size is available, you can use your credit to purchase that item. We are not able to "hold" merchandise.

LORAC Luxe Boutique offers a range of sizes for different products. The size of each product will be indicated on the product page along with sizing chart or in the product description. If you are unsure about which size to order, you can contact LORAC customer service for assistance.

If you received a damaged or defective product from LORAC Luxe Boutique, you can contact customer service and send a photo within 5 days to initiate an exchange. LORAC will provide a prepaid shipping label for the return of the damaged or defective product and will send a replacement product at no additional cost to you. Send email to info@loracluxeboutique.com

The frequency of product restocks can vary and is dependent on the availability of materials and manufacturing capabilities. LORAC Luxe Boutique strives to restock popular products as soon as possible, but certain products may be out of stock for an extended period of time.

Yes, LORAC Luxe Boutique offers a restock notification service for products that are out of stock. To sign up, simply click on the product that you are interested in purchasing and select the "Notify me when available" button. You will receive an email notification when the product is restocked.

LORAC Luxe Boutique welcomes customer feedback and suggestions for products they would like to see restocked. You can contact customer service to submit a request for a specific product to be restocked, and they will do their best to consider it for future restocks.

Yes, LORAC Luxe Boutique offers periodic sales and promotions on select products. To stay informed about these sales and promotions, you can sign up for the LORAC Luxe Boutique email newsletter or follow the brand on social media: Facebook, IG, Tiktok and YouTube.

Once your order has been placed, you will receive a confirmation email with the estimated delivery date. In general, orders are typically processed and shipped within 2-3 business days, and delivery times can range from 2-7 business days depending on your location and the shipping method selected.

LORAC customer service can be contacted via email, or live chat. The phone number and email address can be found on the LORAC website, and the live chat feature is available during business hours on the website as well.